We offer a 30-day return and exchange service for all products. You may apply for return or exchange within 30 calendar days from the date of package delivery. For defective products, damaged items during transportation, wrong item delivery or product description inconsistency caused by our store, the 30-day time limit is not applicable, and we accept after-sales applications permanently with valid evidence.
2. Valid Return Conditions
Non-defective returns (personal reasons): Products must be brand new, unused, unopened, free of scratches, stains and damage. All original packaging, tags, accessories, manuals and supporting materials must be complete and intact, ensuring the products can be resold normally.
Defective returns (store responsibility): We support free return, exchange and full refund for products with factory quality defects, functional failures, transportation damage, incorrect specifications/colors/models, and significant inconsistency with website descriptions.
3. Non-Returnable Items
The following situations do not support return or exchange applications: expired 30-day personal after-sales requests; artificially damaged, modified, disassembled or water-damaged products; products with missing packaging, tags or accessories; customized personalized products, clearance sale items, hygiene-sensitive products and consumable goods; package loss or damage caused by customer rejection or private transshipment.
4. Shipping Fee Rules
For store-caused after-sales problems (quality defects, wrong delivery, damage), we bear all round-trip shipping fees and replacement costs with no additional charges. For personal reason returns and exchanges, customers are responsible for return shipping fees. No handling fee or restocking fee will be charged by our store.
5. Refund Method & Processing Time
All refunds will be returned to your original payment account without alternative refund methods such as store credit or coupons. After we receive and verify the returned products, we will complete the refund within 3-7 working days. The actual arrival time depends on the processing rules of payment platforms and banks.
6. After-Sales Process
Submit return/exchange application via website customer service or order background → Wait for official review and obtain return address within 1-2 working days → Send back the package and upload logistics tracking number → Our store receives and verifies the goods → Complete refund or new product delivery.
